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Livechat - Freshchat; Userlike; Greyhound; LiveChat
Improve the user experience and increase the effectiveness of the chatbot by integrating a live chat.
Connecting live chat systems to an AI chatbot makes it possible to maintain ideal customer communication.
A chatbot cannot always provide the right answer. When it comes to more complex enquiries, a human advisor is essential.
In this case, the integration of messaging software enables exactly that - a seamless handover from chatbot to live chat. This takes place via the human takeover.
Integration makes sense in a wide range of use cases. The following is guaranteed:
Which provider should be used therefore depends on the individual requirements. Our CSM team provides support during implementation and integration and answers all questions.
A chatbot cannot always provide the right answer. When it comes to more complex enquiries, a human advisor is essential.
In this case, the integration of messaging software enables exactly that - a seamless handover from chatbot to live chat. This takes place via the human takeover.
Integration makes sense in a wide range of use cases. The following is guaranteed:
- 24/7 availability
- "Easy access" through online chat
- Answers in seconds via chat
- Seamless transition from chatbot to live chat agent and vice versa
Which provider should be used therefore depends on the individual requirements. Our CSM team provides support during implementation and integration and answers all questions.