Adding intents

Learn how to create intents yourself or add intents using an AI template.

There are two ways how you can add new intents to your chatbot:

1. Add intent via an AI template
2. Create intent without template (current/new AI model)
3. Add AI Suggestions as an intent

1. Add intent via an AI template

Click on NEW TOPIC in the top right-hand corner of the topic overview and the "New Topic" form will open on the right-hand side. In our example we want to add the topic "Order details".

1. We always start with a sample request, e.g. "Where can I find my last order?"

Now the AI searches for suitable suggestions of intents for you based on your sample user request. For this purpose, the already existing intents of your chatbot are searched, as well as a variety of templates that moinAI provides directly.

2. In the templates, the AI finds a suitable template and suggests the intent "Order Details". Click on the intent to get more information.

3. With just one more click on Add intent, you can add the intent to your intent list and your chatbot will then directly understand enquiries about prices and costs.

4. You can then edit the answer for the intent, test it in the preview and put it live.

2. Create intent without template (new AI model)

Click on new intent in the intent overview at the top right to open the "New-intent form" on the right-hand side. In this example, the intent "Dutch Oven accessories" is added. 

1.  Always start at the top by adding an example enquiry into the search bar "sample intent"; e.g. "What accessories are available for the Dutch Oven?"

Based on this enquiry, the AI searches for suitable intent suggestions. It also searches through the chatbot's existing intents and a large number of templates that moinAI provides directly. 

A new intent can then be selected at the bottom. This already has a title that matches the example user enquiry entered. 

To add the intent without using a template, follow these steps: 

1. Name of and scenario of the intent

In this step the name and scenario of the intent can be edited. The name serves as the central description of the intent and the intent itself is shown by this name in the intents-list and the statistics.
The scenario shows the reason why users contact the chatbot.
These fields are mandatory. The more precisely the intent is formulated here, the better the AI can assign enquiries to it. 

In the next step, five typical user enquiries on your topic are expected.

2. Typical enquiries
Five typical user queries must be entered. These are checked by the system to see whether they would lead to the newly created intenr in the current setup. Only when all examples are valid can the topic be created in this form.
If an enquiry is unsuitable, an error message appears with a note about which other topic this enquiry matches. The intent can only be created once the unsuitable enquiry has been replaced by a suitable one.

3. Add AI Suggestion as an intent

If AI suggestions are available in the moinAI Hub, they can simply be activated and added to the intent list.

For a better overview, filter the topic overview by the AI suggestions.

There are two ways to unlock an AI Suggestion:

1. via the plus button.

2. via the ACCEPT button in the info box. (It opens when you click on the intent).

A dialogue box then appears with a note on how many intents are still available and the question whether you really want to accept the intent. Clicking on the Accept button adds the AI Suggestion to the list of intents. 

Now an answer can be created, tested in the preview and then be published.