Webhooks offer a simple way of forwarding information automatically. They contribute to automation in marketing, lead to efficient lead processing and enable enquiries to be answered effectively.
Webhooks are API concepts that enable the immediate and fast transfer of data between applications. They are therefore also suitable for transferring data from the chatbot to corresponding applications.
In practical applications, a webhook can be used, for example, to play out information directly in the chatbot, e.g. on the departure time of a particular means of transport, or to resend an invoice.
The corresponding user request is recognised and the necessary information can then be requested via a form.
As soon as the user has provided all the relevant information, it is transmitted and the desired information is provided directly in the chatbot.