Webhooks are a method of communication between systems. They enable the automated forwarding of relevant information. Specific areas of application are, for example, real-time notifications or automation processes.
As API concepts, webhooks enable the immediate and fast transfer of data between applications. A server (sender) automatically sends an HTTP request to another server (recipient). With moinAI (sender), data collected in the chat is usually transferred to an external target system (recipient). This is implemented using forms. The process is described in detail in this article.
In practical applications, a webhook can be used, for example, to play out information directly in the chatbot, e.g. on the departure time of a particular means of transport, or to resend an invoice.
The corresponding user request is recognised and the necessary information can then be requested via a form.
As soon as the user has provided all the relevant information, it is transmitted and the desired information is provided directly in the chatbot.