Shopware

What added value does a integration of shopware offer for online shops? What can be achieved with the help of this integration?

Connecting Shopware to an AI chatbot offers added value for many online shops.

A Shopware integration makes it possible to answer enquiries about the order status automatically and in real time in the chatbot. The order status is queried by transmitting the tracking number and email address. Both are provided by the user directly in the chat. The information on the order status is therefore also transmitted directly to the user via the chatbot.

The direct query in the chatbot significantly increases automation. Alternatively, enquiries from users about the status would have to be escalated to the service team via takeover, which would then have to be answered individually by an agent via email.

The integration makes it possible to process dispatch status queries and other important information directly via the chatbot, thereby increasing the efficiency of customer service and strengthening customer loyalty.

The Customer Success Management team will be happy to advise you on the design and implementation. 

Implementation 
The implementation of the Shopware integration consists of two parts. The first step is to create a form that customers can use to enter their order number and e-mail address. The form is created by moinAI.
In addition, the technical integration must be carried out in the Shopware environment.

This article provides a step by step instruction on how to create a Shopware integration.

Create a new role

1. Navigate to settings -> users & rights
2. Create a new role
   1. Click the button new role
   2. Define a name for the new role, e.g. moinAI
   3. save the new role

Set up the integration 

1. Navigate to settings -> integrations
2. Create a new integration
   1. Click the button set up integration
   2. Define a name, e.g. moinAI App
   3. Select the priorly created role
   4. make sure, that administrator is deactivated
   5. Note down the AccessID and the Key, both are needed later on.
   6. Save the integration